Below are the answers to our most frequently asked questions regarding ticketing. Please ensure you read through all of the information below, to see if this resolves your issue.

WHAT'S INCLUDED IN MY TICKET? +

Your ticket provides access to the festival from 11am on 30th December 2024 to close at 5pm on 1st January 2025.

Ticket includes: - 3 DAYS / 2 NIGHT Free Camping

• BYO Alcohol & Themed/Licenced Bars
• Over 30 Bands & Performers
• Deck Disco
• Comedians
• Late Night DJ’s
• Art Installations
• Morning Yoga
• Chill-out Areas
• Field Games
• Curated Food Trucks
• Great People
• Beautiful Natural Environment with Incredible Views
• and Much More!

WILL TICKETS BE AVAILABLE ON THE GATE? +

No. The event has sold out well in advance every year, so we advise to prepare and purchase your ticket as early as possible.

DO YOU SELL DAY TICKETS? +

No, all tickets are for the whole event.

DOES MY NAME HAVE TO BE ON MY TICKET? +

Yes.

ALL THAA GROUP EVENTS REQUIRE CORRECT CREDENTIALS ON TICKETS IN ORDER FOR US TO AVOID TICKET FRAUD, COMMUNICATE EVENT INFORMATION IN THE LEAD UP TO THE EVENT, TO RUN A SAFE EVENT BY KNOWING EAXCTLY WHO WE HAVE ON OUR EVENT SITE AND TO MEET ALL COVID SAFE GUIDLINES FOR TRACK-AND-TRACING.

NOTE: NAMES ON VEHICLE PASSES ARE NOT REQUIRED AS LONG AS THE PASS SCANS AS VALID WHEN ENTERING THE CARPARK. IF IT IS NOT VALID YOU WILL BE CHARGED A HIGHER FEE TO ENTER THE CAR PARK.

I PAID FOR A TICKET BUT CAN'T FIND MY CONFIRMATION - WHAT DO I DO? +

You may not have entered the correct email address when purchasing your ticket. Please contact MOSHTIX customer service via [https://tixsupport.moshtix.com.au/hc/en-us/requests/new] with your full name and proof of purchase (screenshot of bank statement) so that they can re-issue your ticket to the correct email address.

I WANT TO SELL MY TICKET +

If you can no longer attend and wish to sell your ticket you will need to wait until the event has completely sold out before the official MOSHTIX resale platform will open.

TICKETS PURCHASED THROUGH SECOND-HAND WEBSITES (such as VIAGOGO and TICKETMASTER RESALE) WILL NOT BE VALID ON THE DAY

The only way to guarantee a resale ticket is valid is to purchase it through MOSHTIX.

IS THERE A LIMIT TO HOW MANY TICKETS I CAN BUY? +

Yes. Early Birds and General release tickets are limited to 10 per person - this is to ensure the fairest access to these earlier releases of lower priced tickets.

DO I NEED TO BUY A CAR PASS? +

Yes, every car wishing to enter the carpark MUST have a valid carpass. Carpasses will be scanned when entering. Should you arrive on-site without a valid car pass as significantly higher fee will be charged to entry the site.

The reason for the carpass is to minimise the number of cars attending the event and to have a positive effect on traffic and the environment (farm). All profits from the car passes will go to Environmental initiatives on the event site and in the local area. For all vehicles arriving with 3 or more peeps the full car pass fee will go to the local environmental initiative.

IMPORTANT: If you are found to be parking on the side of the road with in the vicinity of the event site police will be notified and your car will be towed and impounded.

I DON'T WANT TO GO ANYMORE, CAN I GET A REFUND? +

Under the terms and conditions of sale of our tickets we do not offer refunds for change of mind or circumstances. If you wish to sell your ticket you must only use the official MOSHTIX resale platform. This platform will become available once the event has sold out.

HOW DO I BUY OR SELL AN EXISTING FESTIVAL TICKET? +

If you wish to sell your ticket (or buy a ticket once the event has sold out) you must only use our official MOSHTIX resale platform. This platform will become available once the event has sold out. An administration fee will be charged to facilitate the secure resale facility.

I WANT TO SELL MY (RESALE) TICKET +

If you can no longer attend and wish to sell your ticket you will need to wait until the event has completely sold out before the official MOSHTIX resale platform will open.

TICKETS PURCHASED THROUGH SECOND-HAND WEBSITES (such as VIAGOGO and TICKETMASTER RESALE) WILL NOT BE VALID ON THE DAY

The only way to guarantee a resale ticket is valid is to purchase it through MOSHTIX.